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Frequently Asked Questions

I Want To Thank You For The Lessons. How can I do that?

You’re welcome. We love getting feedback from excited members! Please leave a comment on our Facebook page or “like” it.

How Can I Pay?

You must have a credit card to subscribe and pay online.

Do I Need an MP3 Player or iPod to Listen to the Lessons?

No. You can listen to the lessons on your computer. However, an MP3 player (iPod) will allow you to listen to the lessons anywhere and anytime– just load the lessons onto your MP3 player and learn English on the bus, while walking, during lunch, etc.

I Paid But I Didn’t Get An Email With The Download Link. What Should I Do?

Check your “bulk mail” folder or your “spam” folder. If it’s not there you might have accidentally entered a wrong email address.  Send an email to our Customer Service Department ( with:  Your Name and Date You Bought the Lessons.

Will I Get Charged Several Times?

No, you will be charged only 1(one) time. The one-time subscription will give unlimited access to the HELP Intuitive English videos.